We aim to package your order within one business day.

Once shipped, your item will typically arrive within 3-5 business days if you are located within US continental.

Please note that delivery times may vary depending on your location and any potential delays with the shipping carrier.

For the most up-to-date delivery information, please refer to the tracking link provided in your dispatch confirmation email.

Once your item ships, you will receive a tracking email at the email address you provided with your order.

We can't guarantee that all items in your order will ship at the same time.

It's more likely that your items will ship separately.

Rest assured, we’ll get your entire order out as quickly as possible. You’ll receive a shipping confirmation email with a tracking link as each item leaves our warehouse.

If you need to change your shipping address, please contact us as soon as possible.

Once your order has been processed or shipped, we may not be able to make changes.

If you need to change or cancel your order, please contact us as soon as possible.

We’ll do our best to accommodate your request, but if your order has already been processed or shipped, changes or cancellations may not be possible. In such cases, you may need to follow our return process once you receive the item.

myduckling does not process direct exchanges. Please return the item for a refund and place a new order for the desired item(s). Returns are subject to our Return Policy.

We accept returns within 30 days of delivery, provided the item is in its original condition and packaging.

See full details here.

All myduckling products come with a 2 Year Structural Warranty so you can shop with complete peace of mind. 

myduckling will at our discretion repair or replace any product with a manufacturing or materials fault for the duration of 2 year from purchase date.

For full details about warranty, please visit our Warranty Page.

If your item arrives damaged, please notify us within 7 days of delivery. We will arrange for a replacement or refund, and may request photos of the damage to process your claim.

If your tracking information shows a "Pending", "Pre-Shipment", or similar status, this may be due to a missed scan by the courier company.

If there has been no tracking update or movement for 7 business days, please contact our customer support team at support@myduckling.com and we will be happy to investigate the shipment and liaise with the courier company on your behalf.

For the most accurate delivery updates, we recommend regularly checking the tracking link provided in your dispatched confirmation email.

If your tracking information shows that your parcel has been delivered, but you are unable to locate it, please allow up to 48 hours before contacting us, as some courier systems may update delivery scans before the parcel is physically available.

Before reaching out, please:

• Verify that the shipping address provided with your order is correct.
• Check around the delivery location, including any safe places where the parcel may have been left.
• Look in your mailbox, parcel locker, or mail storage area.
• Check with family members, household members, neighbours, or building management in case someone accepted the parcel on your behalf.

If you are still unable to locate your parcel after 48 hours, please contact our customer support team at support@myduckling.com and we will do our best to assist.

A pre-order allows you to purchase an item before it is available for immediate dispatch.

By placing a pre-order, you reserve stock in advance and secure your place in the queue for the upcoming shipment.

Once the item arrives at our warehouse and is ready for dispatch, your order will be processed and shipped as soon as possible.

Please note that pre-order dates are estimated arrival timeframes and may be subject to change due to manufacturing, shipping, customs, or other unforeseen delays.

When you place a pre-order, payment will be processed at the time of purchase to secure your reservation.

Once your pre-order has been placed, you will receive an order confirmation email. Your item will be dispatched as soon as it becomes available and arrives at our warehouse.

Where available, we will provide an estimated dispatch timeframe on the product page and in your order confirmation email.

Please note that these dates are estimates only and may be subject to change due to shipping, customs, or other unforeseen delays.

If you need to cancel a pre-order, please contact us as soon as possible.

Cancellation may be subject to our standard return policy. Once the item has been shipped, it will follow our regular return process.

If there are any delays affecting your pre-ordered item, we will contact you with updated information as soon as it becomes available.

While we work closely with our shipping partners to provide accurate estimated arrival dates, unforeseen delays can occasionally occur due to manufacturing, shipping, customs, or other factors beyond our control.

We appreciate your patience and understanding and will ensure your order is dispatched as soon as the stock becomes available.

To keep your product looking its best, wipe surfaces with a soft cloth lightly dampened with water.

Keep products away from alcohol-based products, harsh chemicals, and abrasive cleaning agents.

Alternatively, you may use a wood furniture cleaner that is suitable for the product's finish. Always follow the manufacturer's instructions and test the cleaner on a small, inconspicuous area before applying it to the entire product.

For additional care, maintenance, and safety information, please refer to our Safety Guidelines page.

Our products are designed with your child's safety as the top priority. They have been rigorously tested and have passed the U.S. Children's Product Certificate (CPC) requirements, which include compliance with ASTM and CPSC safety standards as mandated by the Consumer Product Safety Improvement Act (CPSIA).

To enhance safety further, we use only non-toxic, water-based paints, which are gentle on your child's skin and better for the environment. Your child's safety is at the heart of everything we do, and we are committed to providing you with products you can trust.

We use FSC-certified wood, which ensures that the wood is sourced sustainably and responsibly.

Additionally, we use non-toxic, water-based paints and durable fabrics. Our commitment to these standards ensures that our products are safe, environmentally friendly, and built to last.

Each myduckling product comes with a detailed instruction manual to guide you through the assembly process.

The manual includes step-by-step instructions and illustrations to make assembly as easy as possible.

You can contact the myduckling team via email at support@myduckling.com.

Our customer service team is here to assist you and will respond as quickly as possible.

myduckling products are designed with the highest safety standards in mind.

They come with a Children’s Product Certificate and are made from non-toxic materials and FSC-certified wood. Our products meet rigorous U.S. safety standards, including:

• ASTM – Comprehensive safety standards for toys.
• CPSC – Compliance with the Consumer Product Safety Commission requirements.

In addition to these U.S. certifications, our products also comply with key Australian safety standards, including AS/NZS ISO 8124 series for various safety aspects.

Our FSC certification guarantees that the wood used comes from responsibly managed forests. We prioritize both safety and environmental responsibility to ensure our products are safe for your child and eco-friendly.