Return & Refund

We offer a 30-day return period from the date of delivery for change-of-mind returns.

To be eligible for a return, the item must be:

• New and unopened
• Unused and unassembled
• In its original condition
• Returned in the original packaging
• Complete with all original parts, tools, accessories, instruction manuals, and packaging materials

Please note that returns may be refused if any components are missing or if the product is not returned in a reasonable condition.

Non-Returnable Items

The following items cannot be returned or exchanged for change of mind:

• Gift Cards
• Clearance Items

Please choose carefully when purchasing these products.

How to Initiate a Return

To request a return, please contact our customer support team at support@myduckling.com or through our Contact Us form with your order number and reason for the return.

Our team will provide you with return instructions and the appropriate return address.

Please do not send your return before contacting our customer support team.

Return Shipping

• Customers are responsible for the cost of returning the item.
• We strongly recommend using a trackable shipping service, as myduckling cannot be held responsible for items that are lost, damaged, or delayed during return transit.

If a returned item has been opened, assembled, used, or is not returned in its original condition without prior approval, a restocking fee may be deducted from the refund amount to cover inspection, repackaging, and handling costs.

Damaged or Defective Items

If your item arrives damaged or you believe it has a manufacturing defect, please contact us within 7 days of delivery at support@myduckling.com

Please provide your full name, order number, and clear photos or videos showing the issue so our team can assess the problem.

Depending on the nature of the issue, we may provide replacement parts or replace the entire item.

If you request a full refund instead of a replacement, the complete item, including all parts, tools, and accessories, must be returned. A full refund will be issued once the returned item has been received and inspected.

Refunds

Once your return has been received and inspected, please allow 10 – 12 business days for processing.

If approved, your refund will be issued to your original payment method, and a confirmation email will be sent to you.

Any applicable restocking or repackaging fees will be deducted from the refund amount.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

myduckling does not offer direct exchanges.

If you would like a different item, please return the original product in accordance with this policy and place a new order for your preferred item.

Products Purchased from Other Retailers

We are unable to accept returns for products purchased through third-party retailers or sellers.

If your item was purchased from another store, please contact the original retailer directly and refer to their return policy for assistance.