Delivery & Shipping

Please note that we currently ship only within the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Delivery times may vary depending on your location. While we make every effort to meet the estimated timeframes below, delivery times are estimates and cannot be guaranteed.

Shipping: Free Shipping
Processing Time: 1–2 business days
Estimated Delivery Time: 2–7 business days after dispatch

For items that are currently out of stock, please refer to the individual product page for the estimated shipping timeframe. If no estimated date is listed, this means the arrival timeframe for the next shipment has not yet been confirmed.

Backorders & Pre-Orders

Estimated shipping timeframes for backordered or pre-order items are listed on the individual product page.

You will receive an email notification with tracking information once your order has been dispatched.

If no estimated shipping timeframe is displayed, the arrival date for the next shipment has not yet been confirmed and the item may not yet be available for pre-order.

If you have any questions about the status of your order, please contact us at support@myduckling.com.

Refused Delivery

If you refuse delivery of your order, the parcel will be returned to our warehouse and treated as a return.

Once the returned item has been received and inspected by our warehouse team, we will issue a refund for the item price, less any applicable return shipping or carrier fees associated with the refused delivery.

Please note that your refund may be delayed if we are not notified promptly that the delivery has been refused.

Return to Sender

myduckling is not responsible for parcels returned to sender due to an incorrect or incomplete delivery address, uncollected parcels, or unsuccessful delivery attempts.

If your tracking information shows that your parcel has been delivered but you have not received it, we recommend contacting the shipping carrier directly for further information before reaching out to us.

If a parcel is returned to our warehouse due to an incorrect address, an uncollected delivery, or an unsuccessful delivery attempt, additional shipping fees may apply if you would like the order to be resent.

Address Changes, Order Changes & Cancellations

Address Changes

We have a limited timeframe in which we can update your delivery address. If you have entered an incorrect address, please contact us immediately at support@myduckling.com.

We will make every effort to update your address; however, orders may begin processing shortly after they are placed, so we cannot guarantee that a change can be made.

Once an order has entered processing or has been dispatched, we are unable to change the delivery address or intercept the parcel. If the parcel is returned to us and needs to be resent, any additional shipping costs will be the customer’s responsibility.

Order Changes & Cancellations

You may request to change or cancel your order without additional charges before it has entered processing.

If your cancellation is successful, you will receive a confirmation email and your refund will be processed promptly. Please allow approximately 10–12 business days for the refund to appear on your original payment method, depending on your financial institution.

Once an order has entered processing or has been dispatched, we are unable to make changes or cancel the order.

To request an address change, order change, or cancellation, please contact us at support@myduckling.com as soon as possible.